Rau Animal Hospital:
2135 Jenkintown Road
Glenside, PA 19038
215-884-0453
Fax: 215-884-8851
Hours:
Mon - Fri: 8am - 9:30pm
Sat: 8am - 4pm
Sun: 8am - 3pm
 
 
 

Here at Rau Animal Hospital, it is our passion and privilege to be the guardian of your pet’s healthcare. As your trusted advisor, it is also our responsibility to keep you appraised of any potential threats to your animal’s welfare. Read more >>

Coronavirus (COVID-19) Update


Update 7/12/21

We are excited to announce that we will start to allow clients in the building on Monday, July 12th. The pandemic is by no means over, and we are now facing effects of the Delta Variant but we have developed a plan to keep exposure at a minimum while letting you accompany your pet(s) for a visit with us.

The safety of our staff and clients is our highest priority, and we will continue to follow safety protocols as outlined by the CDC and the Commonwealth of Pennsylvania; however, we are continuing to require all persons in our building to wear a mask – staff included.

The following are mandatory requirements for in-person appointments at Rau:

A mask that covers your mouth and nose must be worn at all times while in the building even if you are vaccinated.
For those of you forgetting your mask, we will have masks inside the building.
No mask is required if you are outside.
Only one person will be allowed to enter with their pet(s).
If you are bringing children with you to the visit, you will need to remain curbside.
Our exam rooms do not offer six-foot social distancing, so we must limit the number of people in the exam room.
As we have during the pandemic, euthanasia visits will be limited to two persons in the room with your pet.

We will continue to offer scheduled curbside appointments for those who prefer this option. If bringing your pet for a surgery or dental procedure, we will come out to the car to get your
pet.

At the time of scheduling your appointment, our receptionist may ask if you prefer an in- person or curbside appointment. When you arrive, you will be greeted and checked in by

Joan or Chris, our greeters. However, if there is no greeter, please call or text us to notify us of your arrival. Please remain in your car, or outside. If you are coming into the building with your pet, we will text or call you to let you know when it is time to come into the building. Our goal is to limit the number of people in the waiting room at any one time. If you are remaining curbside, our staff will come out to get your pet and communicate with you via phone to limit face-to-face contact.

If you are picking up food or medications, you may come into the building; however, we ask that you call when you arrive. We will let you know when it is good for you to enter the building. Again, we are trying to limit the number of people in the waiting room area. Our plan for reopening is based upon what seems appropriate for our building and staff size. As always, we want to keep everyone safe. We have the right to refuse anyone who does not comply with our regulations. If you choose not to wear a mask within the building, your appointment will be curbside. We will update you if there are any changes to our policy.

Thank you for all of your patience, understanding and support over the past 16 months. If
you have any questions, please contact us at 215-884-0453.

Update 4/24/20

CDC Guidelines for Pets

At this time, there is no evidence that animals play a significant role in spreading the virus that causes COVID-19. Based on the limited data available, the risk of animals spreading COVID-19 to people is considered to be low. Further studies are needed to understand if and how different animals could be affected by the virus and the role animals may play in the spread of COVID-19.

We are still learning about this virus, and it appears that in some rare situations, people can spread the virus to animals.

  • If you are sick with COVID-19 (either suspected or confirmed by a test), you should restrict contact with pets and other animals, just as you would with people.
  • When possible, have another member of your household care for your pets while you are sick.
  • Avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food or bedding.
  • If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them and wear a cloth face covering.
  • Until we know more about how this virus affects animals, treat pets as you would other family members to prevent them from getting infected.

 

Although we know certain bacteria and fungi can be carried on fur and hair, there is no evidence that viruses, including the virus that causes COVID-19, can spread to people from the skin, fur, or hair of pets.

  • Do not let pets interact with people or other animals outside the household.
  • Walk dogs on a leash, maintaining at least 6 feet from other people and animals.
  • Avoid dog parks or public places where large numbers of people and dogs gather.
  • Keep cats indoors when possible to prevent them from interacting with other people or animals.
  • Because all animals can carry germs that can make people sick, it’s always a good idea to practice healthy habits around pets and other animals.
  • Wash your hands after handling animals, their food, waste, or supplies.
  •  Practice good pet hygiene and clean up after pets properly.

 

Visit CDC’s Healthy Pets, Healthy People website for more information on keeping animals and people safe and healthy.

At this time, routine testing of animals for this new coronavirus is not recommended.

Additional resources

  1. Centers for Disease Control and Prevention Novel Coronavirus Frequently Asked Questions and Answers
  2. Centers for Disease Control and Prevention 2019 Novel Coronavirus
  3. CDC Handwashing Guidelines
  4. Centers for Disease Control and Prevention Healthy Pets Healthy People
  5. US Department of Agriculture Novel Coronavirus Frequently Asked Questions and Answers
  6. NASPHV Model Infection Control Plan for Veterinary Practices, 2015
  7. NASPHV Veterinary Standard Precautions
  8. NASPHV State Public Health Veterinarians
  9. Listing of State Animal Health Officials
  10. American Veterinary Medical Association COVID-19 webpage
  11. Occupational Safety and Health Administration Respiratory Protection Standard
  12. World Organisation for Animal Health Questions and Answers on 2019 Novel Coronavirus
  13. World Health Organization Novel Coronavirus (2019-nCoV)
  14. World Health Organization Novel Coronavirus Q&A

To our much-valued clients:

Here at Rau Animal Hospital it is our passion and privilege to be the guardian of your pet’s healthcare. As your trusted advisor, it is also our responsibility to keep you appraised of any potential threats to your animal’s welfare.

Can my pet be infected by COVID-19?

According to the American Veterinary Medical Association, currently, there is no evidence that pets can be a source of infection, or spread COVID-19 to people. But this is a fluid situation, and as we learn more, we will update you.

Although our top priority has always been the well-being of pets, please know we are also committed to the health and safety of our employees. To this commitment, we have in place, and are following, protocols for infectious diseases. We are diligently cleaning and disinfecting our facility and are confident we can safely treat your pets. We are only allowing employees in our building. When you arrive for an appointment, please call us from the parking lot. We will take pertinent information and then one of our staff will come out and get your pet. After the exam, the doctor will contact you via your cell with findings and recommendations. Our front desk staff will then take payment over the phone.

Please know you are in good hands with us. But if you have a special situation or still have concerns, contact our office and we are prepared to make additional or alternative arrangements to see that your pet receives the care it needs.

In the meantime, the best information on this outbreak is found at the CDC website, and we recommend caution and common sense.

All of us at Rau Animal Hospital are grateful for your loyalty and appreciate the privilege to be part of your families’ healthcare. Any questions or concerns please contact us.